Shipping & Returns
Everything you need to know about getting your nails to you
Shipping Options
Standard Shipping
Reliable delivery for all orders
- • Hong Kong: 3-5 business days
- • Asia Pacific: 5-7 business days
- • International: 7-14 business days
HKD $47 or FREE over HKD $500
Express Shipping
Need it fast? We've got you covered
- • Hong Kong: 1-2 business days
- • Asia Pacific: 2-3 business days
- • International: 3-5 business days
HKD $128
Order Processing
Orders are typically processed within 1-2 business days. During peak seasons (holidays, special promotions), processing may take up to 3-4 business days.
Once your order ships, you'll receive a confirmation email with your tracking number. You can track your package directly from your account or using the carrier's website.
Returns & Exchanges
14-Day Return Policy
We want you to love your nails! If you're not completely satisfied, we accept returns within 14 days of delivery.
✓ Eligible for Return
- • Unopened, unused products
- • Original packaging intact
- • Within 14 days of delivery
- • Damaged or defective items
✗ Not Eligible
- • Opened or used products
- • Products without original packaging
- • Items beyond 14-day window
- • Final sale items
How to Start a Return
- 1
Contact Us
Email hello@nailgasm.com with your order number and reason for return
- 2
Receive Return Label
We'll send you a prepaid return label within 24 hours
- 3
Ship Your Return
Pack the item securely and drop off at the nearest carrier location
- 4
Receive Refund
Refunds are processed within 5-7 business days after we receive your return
Need Help?
Our customer service team is available Monday-Friday, 10am-6pm HKT.Contact us for any questions about shipping or returns.